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FAQ

Registration

Can I subscribe to a MyBee car if I have previous financial obligations?

MyBee does not check a customer’s credit history and credit obligations, but reserves the right not to provide the service to a customer.

Do you need a good credit history to rent a MyBee car?

MyBee does not check a customer’s credit history and credit obligations, but reserves the right not to provide the service to a customer.

What do I need in order to make a MyBee car subscription?

Subscribing to a MyBee car is very simple. All you need is the CityBee mobile app (click on the MyBee icon “my” ), a payment card and a driver’s license.

How to subscribe to a MyBee vehicle?

It is very simple, you need to download the CityBee mobile app, add a payment card and a driver’s license (follow the instructions in the app, it is really simple).

In the CityBee app, click on the black MyBee icon 'my'. Choose the car you prefer, subscription conditions that suit you (deposit amount, rental period) and additional services.

Confirm your choice in the mobile app and make the first payment – the car is yours!

Go to the specified vehicle's location and unlock your MyBee car via the app. You will find the keys and all of the documents inside the car.

Can legal entities rent a MyBee car?

Absolutely! All you have to do is fill out the form that is available on the page for business customers and MyBee team will contact you. We will create an account for you which you'll be able to use for selecting and subscribing to preffered MyBee cars.

Is a driving license issued outside the country is valid?

Currently, we only accept driving license issued in Lithuania and Estonia.

Using MyBee cars

Can I buy a MyBee car at the end of the subscription period?

This option is available. If you would like to purchase the car please contact MyBee team by sending an e-mail to info@mybee.lt (in Lithuania) or info@mybee.ee (in Estonia), informing that you are interested in terminating the chosen subscription to purchase the car.

We will calculate the offered sale price and get back to you.

Is it possible to replace the MyBee car during the subscription period?

If you want to replace the car, you need to terminate the contract in accordance with the terms of the contract. Then you can pick up a new car.

IN LITHUANIA:

To replace the car, contact the MyBee team by e-mail info@mybee.lt or call +37070077024 (Call on weekdays from 8 a.m. to 6 p.m.)

IN ESTONIA:

To replace the car, contact the MyBee team by e-mail info@mybee.ee or call +3726601900 (Call on weekdays from 8 a.m. to 6 p.m.)

I have exceeded or will exceed the set MyBee rental mileage. What can I do?

If you see that you will exceed the set rental mileage, there are two options available.

You can contact MyBee team:

in Lithuania info@mybee.lt

in Estonia info@mybee.ee

and ask to increase the mileage provided in the contract.

Mileage adjustment conditions may differ from those specified in the application and page spreadsheet.

The second option is to provide an extra payment for exceeding the specified mileage upon returning the car. The price of additional mileage is EUR 0.15 per kilometer.

Is it possible to terminate a MyBee contract before the time specified in the contract?

Yes, but if you terminate the contract before the end of the subscription period, an administration fee of EUR 150 will be charged and the monthly pricing will be recalculated (the monthly payment depends on the length of the rental period).

To terminate the contract, contact the MyBee team via e-mail

in Lithuania info@mybee.lt or call +37070077024

in Estonia info@mybee.ee or call +3726601900

and we will provide you with recalculated pricing! (Call on weekdays from 8 a.m. to 6 p.m.)

Is MyBee car delivery possible?

Yes! The MyBee car of your choice can be delivered to the place of your choice at the agreed time.

You must accept the car in person at the time of delivery. When making a car subscription, select the “Car Delivery” service and MyBee team will contact you to set a convenient time and place.

You must be present to accept the car in person at the time of delivery.

How to unlock a MyBee car?

After arriving to the specified location, you can unlock your new MyBee car through the mobile app.

Click “Unlock” and the car will unlock. Car keys and necessary documents can be found inside the car.

After unlocking a MyBee car through the app for the first time, you'll later be able to lock and unlock the vehicle in one of two ways – with either the app or the car keys.

Who is responsible for refuelling a MyBee car? How much fuel is in the car upon pick up?

You are responsible for refuelling. When you pick up your MyBee car, it will be filled with the standard amount of fuel that is suggested by the car manufacturer for sufficient for transportation. We recommend that you check the fuel level and fuel up after picking up the car.

How to pick up a MyBee car?

MyBee car will be waiting for you after the first payment (advance payment, contract fee or first month’s payment).

IN LITHUANIA:

After the payment you can go to the specified MyBee parking lot where you will find the car you selected (Vilnius, Kaunas, Klaipėda or Vievis). You can see the exact location of the parking lot in the app next to the MyBee car of your choice. When you arrive to your new MyBee car, unlock it by using the app. Inside the car you will find all of the necessary documents and car keys.

IN ESTONIA:

Go to the MyBee parking lot where you selected a car (in Tallinn).

You can see the exact location of the parking lot in the app next to the MyBee car of your choice.

When you arrive to your new MyBee car, unlock it by using the app. Inside the car you will find all the necessary documents and car keys.

When can I pick up the car from the MyBee parking lot?

In Lithuania

You can collect the car 24/7, but we strongly recommend you to do it during our business hours.

In case you have questions or need help with the car pick-up, we can consult on all matters during our business hours.

In Estonia

You can collect it from Marja 4 parking lot at Monday to Friday 9:00-18:00, Saturday 9:00-15:00 or upon previous agreement on other times.

You can collect it from Tallinn, Väike-Rannavärav 6 whenever you want.

See the location of the car in the application.

Payment and other charges

Are there other methods of payment for MyBee car available other than a payment card?

Yes! It is possible to make a payment by a bank transfer.

IN LITHUANIA:

Make a transfer to Miesto Bitė UAB, bank account number LT127300010132888773, Swedbank.

This account number is only for MyBee, please contact info@citybee.lt for CityBee bank details.

IN ESTONIA:

Name: MyBee Estonia OÜ

Address: Parda 10, Tallinn, 10151, Estonia

VAT reg number EE102485617

Registration number: 16462004

Email: info@mybee.ee

IBAN: EE047700771007745930

Bank name: AS LHV Pank

SWIFT: LHVBEE22

I am unable to pay the deposit even though the card balance is sufficient. What should I do?

Please check whether your payment card has a transaction limit. You can manage this limit by logging in to your bank account.

Returning the car

Can I buy a MyBee car before the end of the subscription period?

Yes, you have the option of purchasing the rental car at the agreed purchase price at the end of the subscription period.

Please notify the MyBee team via the e-mail address

in Lithuania info@mybee.lt

in Estonia info@mybee.ee

no later than 1 month before the end of the subscription period and we will take care of everything!

What happens if the MyBee car has defects at the end of the rental period?

At the end of the subscription period, the customer must deliver the car to the place specified by the Rental Supplier, where the car will be inspected and assessed on the basis of the natural and unnatural depreciation assessment guide prepared by the Lithuanian Auto-entrepreneurs Association (http://www.laa.lt/uploads/Atmintine_2010_03_01.pdf).

Estonian Association:

https://www.liisingliit.ee/regulatsioon/juhendid-ja-aktid

It is understood that the car can incur certain wear, but scratches and dents on the car will be assessed according to this guide.

How to return a MyBee car at the end of the subscription period?

At the end of the subscription period, the customer must deliver the car to the location specified by MyBee team.

At the end of the subscription period, you will be contacted to agree on the place and time of the car return.

At that location, the car will be inspected on the basis of the natural and unnatural depreciation assessment guide prepared by the Lithuanian Auto-entrepreneurs Association (http://www.laa.lt/uploads/Atmintine_2010_03_01.pdf).

Estonian association

https://www.liisingliit.ee/regulatsioon/juhendid-ja-aktid..

Insurance and traffic accidents

Is there an option of a replacement car while my MyBee car is in the car service?

If you have selected the “Replacement Car” service, you will receive a EUR 270 voucher for CityBee services in case you need a replacement car (Starting 2021-11-12 this service is included in the general insurance service package).

Use this voucher based on your needs, and select the most suitable car for you.

The service applies: in case of a breakdown of your car and inability to continue the trip, or when the duration of the car repair is longer than 1 day.

IN LITHUANIA:

You can contact us for a replacement car during working hours by e-mail: pakaitinis@mybee.lt.

IN ESTONIA:


A replacement car can only be provided by ERGO in the event of an insured event.

You can contact us for a replacement car during working hours by e-mail:

In Estonia: asendusauto@mybee.ee.

What should I do if a MyBee car breaks down and requires repairs (I have selected the “Technical Maintenance” service option)

IN LITHUANIA:

If you have selected the “Technical Maintenance” service, contact Compensa, the insurance company for MyBee cars, by calling

In Lithuania 19111, For international calls +370 5 249 1911.

IN ESTONIA:

If you have selected the “Technical Maintenance” service, you will be provided with roadside assistance in the event of a vehicle breakdown or accident: fuel delivery, wheel change, emergency jump starting, derailment service, etc (Starting 2021-11-12 this service is included in general insurance service package).

The service is valid 24/7 all over Estonia. If necessary, contact ERGO, the MyBee insurer, by calling +372 655 5401.

What should I do if a MyBee car breaks down and requires repairs (I have not selected the “Technical Maintenance” service option)

IN LITHUANIA:

If you have not selected the “Technical Maintenance” service, check whether the car is covered by the manufacturer’s warranty. If so, take the car to an authorized car dealer.

If not, you are responsible for taking care of the car. MyBee cars receive a 10% discount at the Autobrava garage.

IN ESTONIA:

If you have not selected the “Technical Maintenance” service, you will be provided with roadside assistance in the event of a vehicle breakdown or accident: fuel delivery, wheel change, emergency jump starting, derailment service, etc (Starting 2021-11-12 this service is included in general insurance service package).

The service is valid 24/7 all over Estonia. If necessary, contact ERGO, the MyBee insurer, by calling +372 655 5401.

What should I do if a MyBee car breaks down on the road (I have selected the “Roadside Assistance service option)?

IN LITHUANIA:

If you have selected the “Roadside Assistance” service, you will be provided with roadside assistance in the event of a vehicle breakdown or accident: fuel delivery, wheel change, emergency jump starting, derailment service, etc (Starting 2021-11-12 this service is included in general insurance service package).

The service is valid 24/7 all over Lithuania. If necessary, contact Compensa, the MyBee insurer, by calling 19111.

For international calls +370 5 249 1911.

IN ESTONIA:

If you have selected the “Roadside Assistance” service, you will be provided with roadside assistance in the event of a vehicle breakdown or accident: fuel delivery, wheel change, emergency jump starting, derailment service, etc (Starting 2021-11-12 this service is included in general insurance service package).

The service is valid 24/7 all over Estonia. If necessary, contact ERGO, the MyBee insurer, by calling +372 655 5401.

What to do if your MyBee car is damaged?

IN LITHUANIA:

MyBee cars are insured with compulsory Third-Party Liability and Casco insurance. The insurance company that provides you coverage is Compensa.

In the event of an accident, contact Compensa by calling +37052320060 and explain the situation. They will instruct you on what to do next.

In the case of a traffic accident, when the Subscriber is at fault, or the third party who caused the damage has not been determined, you will be subject to an insurance deductible in the amount of EUR 300.

IN ESTONIA:

MyBee cars are insured with compulsory Third-Party Liability and Casco insurance. The insurance company that provides you coverage is ERGO.

In the event of an accident, contact ERGO by calling 610 6500 and explain the situation. They will instruct you what to do next.

In case of a traffic accident, when the Renter is at fault, or the third party who caused the damage has not been determined, you will be subject to an insurance deductible in the amount of EUR 300.

Are MyBee cars insured?

IN LITHUANIA:

During the subscription period, MyBee car will be covered by the compulsory Third-Party Liability and Casco insurance, so you do not need to worry about insurance.

In the case of a traffic accident when the Subscriber is at fault, or the third party who caused the damage has not been determined, you will be subject to an insurance deductible in the amount of EUR 300.

In the event of an accident, contact Compensa, the MyBee insurer, by calling +37052320060.

IN ESTONIA:

During the subscription period, the MyBee car will be covered by the compulsory Third-Party Liability and Casco insurance, so you do not need to worry about insurance.

In case of a traffic accident, when the Subscriber is at fault, or the third party who caused the damage has not been determined, you will be subject to an insurance deductible in the amount of EUR 300.

In the event of an accident, contact ERGO, the MyBee insurer, by calling +372 610 6500.

What to do in case of glass damage?

IN LITHUANIA:

In the event of glass damage, please contact our Carglass partners by calling +37070080080 (on weekdays from 8 a.m. to 6 p.m., Saturday from 9 a.m. to 2 p.m.).

Locations:

Carglass® Vilnius, Ukmergės g. 427;

Carglass® Vilnius, Savanorių pr. 16 / Kedrų g. 2A;

Carglass® Kaunas, Partizanų g. 63M;

Carglass® Kaunas, Karaliaus Mindaugo pr. 54;

Carglass® Klaipėda, Mainų g. 6, 94101 Klaipėda;

Carglass® Panevėžys, K.Naruševičiaus g. 2;

Carglass® Šiauliai, Dubijos g. 16;

Carglass® Marijampolė, Gamyklų g. 9;

Carglass® Utena, J. Basanavičiaus g. 133.

As of 1 July 2022 an unconditional deduction (franchise) of €100 applies for the replacement of a broken windscreen. In the case of a broken glass repair, the unconditional deductible will not apply.

IN ESTONIA:

In the event of glass damage, please contact our Carglass partners by calling +372 614 2110 (on weekdays from 8:30-18:00).

Locations:

Carglass® Kadaka tee 70F, 12618 Tallinn

Carglass® Pärnu mnt 160C, 11317 Tallinn

Carglass® Osmussaare 15, 13619 Tallinn

Carglass® Turu 32b, 50106 Tartu

Carglass® Tallinna mnt 82a, 80043 Pärnu

Carglass® Niine 4a, 44313 Rakvere

Carglass® Rakvere 38, 41532 Jõhvi

Carglass® Roheline 9, 20605 Narva

Carglass® Paju 3, 65610 Võru

Carglass® Kalevi 26, 93815 Kuressaare

Car maintenance and additional services

What warranty applies to MyBee cars?

MyBee cars come with a manufacturer’s warranty. The warranty depends on the car brand. You can find out the exact warranty conditions by contacting an official representative of your vehicle.

For most models, manufacturers provide the following warranty conditions:

  • “Volkswagen”: 5 years or 100,000 km (whichever comes first);

  • “Toyota”: 5 years or 100,000 km (whichever comes first);

  • “Peugeot”: 3 years or 100,000 km (whichever comes first);

  • “Nissan”: 3 years or 100,000 km (whichever comes first);

  • “Škoda”: 5 years or 100,000 km (whichever comes first).

Who is responsible for MyBee car maintenance and repair? Is it MyBee or a customer?

It depends on whether you have selected the service “Technical maintenance and repair of wear parts”. If you have selected this service, during the subscription period, you can bring the car in for maintenance or repairs to MyBee partner showrooms if the car's brake pads, wipers or lamps are worn out, or if the car was due for maintenance, at MyBee's expense (see the service's description).

  • For “Volkswagen”, “Peugeot”, “Nissan”, “Hyundai” and “Škoda”, “Alfa Romeo” cars: “Autobrava Motors”.

  • For “Toyota” cars: official “Toyota” representatives in Lithuania.

To use the service, please contact “Autobrava Motors” in Vilnius, Kaunas or Klaipėda.

If you have not selected the additional service “Technical maintenance and repair of wear parts”, you must take care of the car's maintenance and repairs yourself at the official representative of the rental car brand, or at the Autobrava auto garage, where you will receive a 10% discount.

Is parking in the city with a MyBee car free of charge?

Unfortunately, you have to pay for parking when driving a MyBee car.

Other questions

There are no cars I want to rent among the available MyBee cars. Is it possible to order it or get informed about its inclusion in the MyBee fleet?

If you do not see your dream car among the cars currently offered by MyBee, please contact us:

in Lithuania info@mybee.lt

in Estonia info@mybee.ee

We will evaluate your request and take it into account when introducing new cars in the future.

At your request, we will inform you about new cars to be introduced in the future.

Why is it possible that a MyBee car has been registered several months ago if it is new?

To ensure that you can pick up your MyBee car here and now, some cars are registered in advance, but will never be registered more than 6 months ahead.

In addition, the mileage of MyBee cars at pick-up will not exceed 300 km.

What system is built into a MyBee cars and why?

MyBee car has a built-in telemetry system, which is the reason why the customer can pick up the car themselves, as well as unlock and lock the car via the mobile app.

Can I affix extra stickers to the MyBee car if needed?

To affix additional stickers or attributes on to a MyBee car, you must obtain consent from MyBee.

Please send your request:

Consent price: EUR 30.

When returning the MyBee car at the end of the subscription period, all stickers must be removed and the car must be free of any adhesive residue or marks (except for the official MyBee sticker).

Can I remove the MyBee sticker from the car?

Yes, the sticker can be removed, but the customer is responsible for ensuring that the sticker is removed professionally without leaving any adhesive residue.

Can another person (family member, employee, etc.) drive the MyBee car?

Yes, during the MyBee car subscription period, the car can be driven by persons other than the person in whose name the car has been rented.

Please be reminded that you cannot use a MyBee car to teach persons, who do not hold driving licenses, driving. Also, you cannot rent the car.

Can I travel abroad with MyBee cars?

With MyBee, you can travel within the European Union freely.

If you are planning to travel outside the EU, please contact the MyBee team at:

in Lithuania info@mybee.lt

in Estonia info@mybee.ee

The fee for travelling outside the European Union is EUR 30.

What car wash subscription can I choose?

IN LITHUANIA:

During the MyBee car rental period, a subscription to the Brothers Tunnel Car Wash Midi program is provided twice a month.

IN ESTONIA:

We are currently looking for a cooperation partner.