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FAQ

Registration

Do you need to have a good credit history to rent a MyBee car?

MyBee does not verify a customer’s credit history and credit obligations, but reserves the right not to provide a service to a customer.

What do I need in order to make a MyBee car subscription?

MyBee car subscription is very simple. All you need is the CityBee mobile app (click on the MyBee icon 'my'), a payment card and a driver’s license.

How to rent a car on MyBee?

It is very simple, you need to download the CityBee mobile app, add a payment card and a driver’s license (follow the instructions in the app, it is really simple).

In the CityBee app, click on the black MyBee icon 'my'. Choose the car you prefer, the subscription conditions that suit you (advance payment, rental period) and additional services. Confirm your choice in the mobile app and make the first payment – and the car is yours!

Go to the specified vehicle location and unlock your MyBee car via the app.

You will find the keys and all the documents inside the car.

Can legal entities rent a MyBee car?

Absolutely! All you have to do is fill out the form available on the page for business customers and the MyBee team will contact you. We will create an account for you to select and subscribe the MyBee cars you want.

Can I make a MyBee car subscription if I already have other financial obligations?

MyBee does not verify a customer’s credit history and credit obligations, but reserves the right not to provide a service to a customer.

Is a driving license issued outside the country is valid?

Currently, we only accept driving license issued in Lithuania and Estonia.

Using MyBee cars

Can I buy a MyBee car at the end of the subscription period?

Yes, at the end of the subsription period you have the option to purchase the rental car at the agreed purchase price.

Notify the MyBee team via e-mail address

in Lithuania info@mybee.lt

in Estonia info@mybee.ee

no later than 1 month before the end of the subscription period and we will take care of everything!

Is it possible to replace a MyBee car with another car?

If you want to replace the car, you need to terminate the contract in accordance with the terms of the contract. Then you can pick up a new car.

IN LITHUANIA:

To replace the car, contact the MyBee team by e-mail info@mybee.lt or call +37070077024 (Call on weekdays from 8 a.m. to 6 p.m.)

IN ESTONIA:

To replace the car, contact the MyBee team by e-mail info@mybee.ee or call +3726601900 (Call on weekdays from 8 a.m. to 6 p.m.)

I have exceeded or will exceed the set MyBee rental mileage. What can I do?

If you see that you will exceed the set rental mileage, there are two options available.

You can contact the MyBee team:

in Lithuania info@mybee.lt

in Estonia info@mybee.lt

and ask to increase the mileage provided in the contract.

Mileage adjustment conditions may differ from those specified in the application and page spreadsheet. Or, when returning the car, provide an extra payment for exceeding the specified mileage.

The price of additional mileage is EUR 0.15 per kilometre.

Is it possible to terminate the MyBee contract before the time specified in the contract?

Yes, but if you terminate the contract before the end of the rental period, an administration fee of EUR 150 will be charged and the monthly pricing applied will be recalculated (the monthly payment depends on the length of the rental period).

To terminate the contract, contact the MyBee team via e-mail

in Lithuania info@mybee.lt or call +37070077024

in Estonia info@mybee.ee or call +3726601900

and we will provide you with recalculated pricing! (Call on weekdays from 8 a.m. to 6 p.m.)

Is MyBee car delivery possible?

Yes! The MyBee car of your choice can be delivered to the place of your choice at the agreed time. You must accept the car in person at the time of delivery.

When renting a car, select the “Car Delivery” service and the MyBee team will contact you to set a convenient time and place.

You must be present to accept the car in person at the time of delivery.

How to unlock a MyBee car?

Open your mobile app when you arrive at your new MyBee car. Click 'Unlock'.

The car will unlock and you will find the keys and all the necessary documents inside.

This MyBee car is yours. You can unlock and lock it in the future via the app or by using the key.

Who is responsible for refuelling a MyBee car? How much fuel is in the car when you pick it up?

You are responsible for refuelling. When you pick up your MyBee car, it will be filled with the standard amount of fuel by the car manufacturer sufficient for transportation. We recommend that you check the remaining fuel level and fuel up after picking up the car.

How to pick up a MyBee car?

After the first payment (advance payment, contract fee and first month’s payment), the MyBee car will be waiting for you.

IN LITHUANIA:

Go to the MyBee parking lot where you selected a car (in Vilnius, Kaunas or Vievis).

IN ESTONIA:

Go to the MyBee parking lot where you selected a car (in Tallinn).

You can see the exact location of the parking lot in the app next to the MyBee car of your choice.

When you arrive to your new MyBee car, unlock it by using the app. Inside the car you will find all the necessary documents and car keys.

When can I pick up the car from the MyBee parking lot?

In Lithuania, you can collect it 24/7, but we strongly recommend you to do it between our business hours so we could help you.

In Estonia You can collect it from Marja 4 parking lot at Monday to Friday 9:00-18:00, Saturday 9:00-15:00 or upon previous agreement on other times.

You can collect it from Tallinn, Väike-Rannavärav 6 whenever you want.

See the location of the car in the application.

Payment and other charges

I am unable to pay the deposit even though the card balance is sufficient. What should I do?

This may have happened because your payment card has a transaction limit. You can change this limit by logging in to your bank account.

Are there other methods of payment for MyBee car available other than a payment card?

Yes! It is possible to make a payment by a bank transfer.

IN LITHUANIA:

Make a transfer to Miesto Bitė UAB, bank account number LT127300010132888773, Swedbank.

This account number is only for MyBee, please contact info@citybee.lt for CityBee bank details.

IN ESTONIA:

Name: MyBee Estonia OÜ

Address: Parda 10, Tallinn, 10151, Estonia

VAT reg number EE102485617

Registration number: 16462004

Email: info@mybee.ee

IBAN: EE047700771007745930

Bank name: AS LHV Pank

SWIFT: LHVBEE22

Returning the car

Can I buy a MyBee car before the end of the subscription period?

This option is available, in which case please contact the MyBee team via by sending an e-mail to

in Lithuania info@mybee.lt

in Estonia info@mybee.ee

and inform that you are interested in terminating chosen subscription and purchasing this car.

We will calculate the offered sale price and notify it to you.

What happens if the MyBee car has defects at the end of the rental period?

At the end of the subscription period, the customer must deliver the car to the place specified by the Rental Supplier, where the car will be inspected and assessed on the basis of the natural and unnatural depreciation assessment guide prepared by the Lithuanian Auto-entrepreneurs Association (http://www.laa.lt/uploads/Atmintine_2010_03_01.pdf).

Estonian Association:

https://www.liisingliit.ee/regulatsioon/juhendid-ja-aktid

It is understood that the car can incur certain wear, but scratches and dents on the car will be assessed according to this guide.

How to return a MyBee car at the end of the subscription period?

At the end of the rental period, the customer must deliver the car to the location specified by the MyBee team.

At the end of the rental period, you will be contacted to agree on the place and time of car return.

At that location, the car will be inspected on the basis of the natural and unnatural depreciation assessment guide prepared by the Lithuanian Auto-entrepreneurs Association (http://www.laa.lt/uploads/Atmintine_2010_03_01.pdf).

Estonian association

https://www.liisingliit.ee/regulatsioon/juhendid-ja-aktid

Insurance and traffic accidents

What should I do if the MyBee car breaks down and requires repairs? (I have selected the “Technical Maintenance” service)

IN LITHUANIA:

If you have selected the “Technical Maintenance” service, contact Compensa, the insurance company for MyBee cars, by calling

In Lithuania 19111, For international calls +370 5 249 1911.

IN ESTONIA:

If you have selected the “Technical Maintenance” service, you will be provided with roadside assistance in the event of a vehicle breakdown or accident: fuel delivery, wheel change, emergency jump starting, derailment service, etc (Starting 2021-11-12 this service is included in general insurance service package).

The service is valid 24/7 all over Estonia. If necessary, contact ERGO, the MyBee insurer, by calling +372 655 5401.

What should I do if the MyBee car breaks down and requires repairs (I have not selected the “Technical Maintenance” service)

IN LITHUANIA:

If you have not selected the “Technical Maintenance” service, contact Compensa, the insurance company for MyBee cars, by calling 19111.

For international calls +370 5 249 1911.

IN ESTONIA:

If you have not selected the “Technical Maintenance” service, you will be provided with roadside assistance in the event of a vehicle breakdown or accident: fuel delivery, wheel change, emergency jump starting, derailment service, etc (Starting 2021-11-12 this service is included in general insurance service package).

The service is valid 24/7 all over Estonia. If necessary, contact ERGO, the MyBee insurer, by calling +372 655 5401.

What should I do if the MyBee car breaks down on the road (I have selected the “Roadside Assistance service)?

IN LITHUANIA:

If you have selected the “Roadside Assistance” service, you will be provided with roadside assistance in the event of a vehicle breakdown or accident: fuel delivery, wheel change, emergency jump starting, derailment service, etc (Starting 2021-11-12 this service is included in general insurance service package).

The service is valid 24/7 all over Lithuania. If necessary, contact Compensa, the MyBee insurer, by calling 19111.

For international calls +370 5 249 1911.

IN ESTONIA:

If you have selected the “Roadside Assistance” service, you will be provided with roadside assistance in the event of a vehicle breakdown or accident: fuel delivery, wheel change, emergency jump starting, derailment service, etc (Starting 2021-11-12 this service is included in general insurance service package).

The service is valid 24/7 all over Estonia. If necessary, contact ERGO, the MyBee insurer, by calling +372 655 5401.

What to do if your MyBee car is damaged?

IN LITHUANIA:

MyBee cars are insured with compulsory Third-Party Liability and Casco insurance. The insurance company that provides you coverage is Compensa.

In the event of an accident, contact Compensa by calling 19111 and explain the situation. They will instruct you what to do next.

For international calls: +370 5 249 1911

In case of a traffic accident, when the Renter is at fault, or the third party who caused the damage has not been determined, you will be subject to an insurance deductible in the amount of EUR 300.

IN ESTONIA:

MyBee cars are insured with compulsory Third-Party Liability and Casco insurance. The insurance company that provides you coverage is ERGO.

In the event of an accident, contact ERGO by calling 610 6500 and explain the situation. They will instruct you what to do next.

In case of a traffic accident, when the Renter is at fault, or the third party who caused the damage has not been determined, you will be subject to an insurance deductible in the amount of EUR 300.

Are MyBee cars insured?

IN LITHUANIA:

During the subscription period, the MyBee car will be covered by the compulsory Third-Party Liability and Casco insurance, so you do not need to worry about insurance.

In case of a traffic accident, when the Subscriber is at fault, or the third party who caused the damage has not been determined, you will be subject to an insurance deductible in the amount of EUR 300.

In the event of an accident, contact Compensa, the MyBee insurer, by calling 19111.

For international calls +370 5 249 1911.

IN ESTONIA:

During the subscription period, the MyBee car will be covered by the compulsory Third-Party Liability and Casco insurance, so you do not need to worry about insurance.

In case of a traffic accident, when the Subscriber is at fault, or the third party who caused the damage has not been determined, you will be subject to an insurance deductible in the amount of EUR 300.

In the event of an accident, contact ERGO, the MyBee insurer, by calling +372 610 6500.

I want a replacement car while my MyBee car is in a garage. Is this an available option?

If you have selected the “Replacement Car” service, you will receive a EUR 270 voucher for CityBee services if you need a replacement car (in Lithuania starting 2021-11-12 this service is included in general insurance service package).

Use this voucher according to your needs, and select the most suitable car for you.

The service applies: in case of breakdown of your car and inability to continue the trip, and when the duration of car repair is longer than 1 day.

You can contact us for a replacement car during working hours by e-mail:

In Lithuania: pakaitinis@mybee.lt.

In Estonia: asendusauto@mybee.ee

What to do in case of glass damage?

IN LITHUANIA:

In the event of glass damage, please contact our Carglass partners by calling +37070080080 (on weekdays from 8 a.m. to 6 p.m., Saturday from 9 a.m. to 2 p.m.).

Locations:

Carglass® Vilnius, Ukmergės g. 427;

Carglass® Vilnius, Savanorių pr. 16 / Kedrų g. 2A;

Carglass® Kaunas, Partizanų g. 63M;

Carglass® Kaunas, Karaliaus Mindaugo pr. 54;

Carglass® Klaipėda, Mainų g. 6, 94101 Klaipėda;

Carglass® Panevėžys, K.Naruševičiaus g. 2;

Carglass® Šiauliai, Dubijos g. 16;

Carglass® Marijampolė, Gamyklų g. 9;

Carglass® Utena, J. Basanavičiaus g. 133.

As of 1 July 2022 an unconditional deduction (franchise) of €100 applies for the replacement of a broken windscreen. In the case of a broken glass repair, the unconditional deductible will not apply.

IN ESTONIA:

In the event of glass damage, please contact our Carglass partners by calling +372 614 2110 (on weekdays from 8:30-18:00).

Locations:

Carglass® Kadaka tee 70F, 12618 Tallinn

Carglass® Pärnu mnt 160C, 11317 Tallinn

Carglass® Osmussaare 15, 13619 Tallinn

Carglass® Turu 32b, 50106 Tartu

Carglass® Tallinna mnt 82a, 80043 Pärnu

Carglass® Niine 4a, 44313 Rakvere

Carglass® Rakvere 38, 41532 Jõhvi

Carglass® Roheline 9, 20605 Narva

Carglass® Paju 3, 65610 Võru

Carglass® Kalevi 26, 93815 Kuressaare

Car maintenance and additional services

Who is responsible for MyBee car maintenance and repair? Is it MyBee or a customer?

It depends on whether you have selected the service “Technical maintenance and repair of wear parts”. If you have selected this service, at the scheduled maintenance moment during the rental period, or when the MyBee car’s brake pads, wipers or lamps are worn out, you can perform the car maintenance at MyBee partner showrooms, at the MyBee’s expense (see the service description).

  • For Volkswagen, Peugeot, Nissan, Hyundai, Škoda cars - Official representatives in Lithuania.

  • For Alfa Romeo and Jeep - Autobrava Motors.

  • For Toyota cars: official Toyota representatives in Lithuania.

To use the service, please contact Autobrava Motors in Vilnius, Kaunas or Klaipėda.

If you have not selected the additional service “Technical maintenance and repair of wear parts”, you must take care of the maintenance and repair of the car yourself at the official representative of the rental car brand.

Is parking in the city with a MyBee car free of charge?

Unfortunately with MyBee car you have to pay for parking

What warranty applies to MyBee cars?

MyBee cars come with a manufacturer’s warranty. The car warranty depends on the car brand. You can find out the exact warranty conditions by contacting an official representative of your vehicle.

For most models, manufacturers provide the following warranty conditions:

  • Volkswagen: 5 years or 100,000 km (whichever comes first);

  • Toyota: 5 years or 100,000 km (whichever comes first);

  • Peugeot: 3 years or 100,000 km (whichever comes first);

  • Nissan: 3 years or 100,000 km (whichever comes first);

  • Škoda: 5 years or 100,000 km (whichever comes first);

  • Kia: 7 years or 150'000 km (whichever comes first);

  • Opel: 5 years or 100'000 km (whichever comes first);

  • Ford: 3 years or 100'000 km (whichever comes first);

  • Alfa Romeo: 2 years;

  • Jeep: 2 years;

  • Hyundai: 5 years.

Other questions

Why is it possible that a MyBee car has been registered a several months ago if it is new?

To ensure you can pick up your MyBee car here and now, some cars are registered in advance but will never be registered more than 6 months ahead.

In addition, the mileage of MyBee cars at pick-up will not exceed 300 km.

What system is built into a MyBee car and why?

MyBee car has a built-in telemetry system, thanks to which you could pick up the car yourself, as well as unlock and lock the car via the mobile app.

Can I affix extra stickers to the MyBee car if needed?

To affix additional stickers or attributes to a MyBee car, you must obtain consent from MyBee.

Send your request:

  • In Lithuania to info@mybee.lt,

  • in Estonia to info@mybee.ee

Consent price: EUR 30.

When returning the MyBee car at the end of the subscription period, all stickers must be removed and the car must be free of any adhesive residue or marks (except for the official MyBee sticker).

Can I remove the MyBee sticker from the car?

Yes, you can remove the sticker, but the customer is responsible for ensuring that the sticker is removed professionally without leaving any adhesive residue.

Can another person (family member, employee, etc.) drive the MyBee car?

Yes, during the subscription period of the MyBee car, the car can be driven by persons other than the one to whose name the car has been rented.

Please be reminded that you may not teach diving using the MyBee car to persons who do not have a driving license or rent the car to them.

Can I travel abroad with MyBee cars?

With MyBee, you can travel freely within the European Union.

If you are planning to travel outside the EU, please contact the MyBee team at:

in Lithuania info@mybee.lt.

in Estonia info@mybee.ee

The fee for travelling outside the European Union is EUR 30. .

What car wash subscription can I choose?

IN LITHUANIA:

During the MyBee car rental period, a subscription to the Brothers Tunnel Car Wash Midi program is provided twice a month.

IN ESTONIA:

We are currently looking for a cooperation partner.

There are no cars I want to rent among the available MyBee cars. Is it possible to order it or inform me about its inclusion in the MyBee fleet?

If you do not see your dream car among the cars currently offered by MyBee, please contact us:

in Lithuania info@mybee.lt

in Estonia info@mybee.ee

We will evaluate your request and take it into account when introducing new cars in the future.

At your request, we will inform you about new cars to be introduced in the future.